Shipping Queries

I regularly get questions regarding shipping/delivery, some of which aren’t answered in my Shipping and Delivery Policy, so I thought I’d address them here today.

Why hasn’t my order arrived within 24 hours?

1. I use An Post to deliver my products to customers. They work Monday to Friday. If you place your order after 12 noon on Friday, it won’t be dispatched until Monday and delivered on Tuesday. Similarly, orders dispatched on Friday morning, won’t be delivered to you until Monday morning. To get your order within 24 hours, you need to place it early in the week.
2. You weren’t home when the postman called with your order and s/he wasn’t happy to leave it outside for you
3. Delivery information is missing (check your e-mails. I will contact you if you haven’t submitted an eircode or if your address seems to be missing information)
4. The postman has delivered it to your neighbour who hasn’t dropped it into you yet. This happens all the time. It might be worth checking in with them to see if they have it.

 

What happens to my order if I’m not home when An Post calls with it?

It appears to me that it depends on your postman. Some will leave it in your porch or at your door and others will leave it with a neighbour.

What delivery information do I need to put with my order?

An Post require that you put a recipient’s name and a postal address. An eircode isn’t essential but is helpful, especially if you accidently put in the wrong house number or left out a line in the address.

Is it possible to track my order?

Yes, all the orders I dispatch have a tracking code on them. You won’t automatically receive the tracking number but if you want it, just ask and I will send it to you.

What happens if my order goes missing?

There are two ways that your order could go missing:

1. I accidentally miss it in my inbox and don’t dispatch it.
2. An Post accidently lose it.

It’s extremely rare for either of these to happen. The only ways I can find out that you haven’t received your order is if you contact me. Once I know you haven’t received your order, I will double check that I received it and dispatched it and then I will check your tracking code on An Post. If I can’t trace it I will offer to resend it or refund you.

Can I order from abroad for delivery in Ireland?

Yes, I have lots of customers who live abroad but buy for family and friends in Ireland. After all, my delivery would work out cheaper for them than posting a gift from abroad and will get to them much quicker. It’s for this reason that I offer to gift wrap orders.  If you are buying from abroad and you want a personal message written with the order, please state it in the comments box and I’ll hand write it with your order. Also, if you’d prefer for a receipt not to be included in your order, state this too. Finally, make sure that the telephone number you provide is for the recipient (or someone in that home) and not your own foreign number.

Do you deliver outside of Ireland?

Generally speaking, no. However, if you really want something from my site and you need it delivered outside of Ireland, please contact me and I’ll find out how much it would cost to deliver using An Post. This can be more expensive for you and delivery will take longer this way. Also, unless you are prepared to pay extra for tracking and insurance, this won’t be provided.

Can I collect my order from you?

Yes, my business is a home business based in Newtownmountkennedy in Co.Wicklow and I work it around my family. You can click the ‘Click and Collect’ button at the checkout. I will contact you once the order is packed to arrange a time that works for you to collect it and I will supply you with my full address.

I hope these answers provide reassurance to you.

Happy Shopping,

Suzie