Well, although December has only started and I feel like I’ve been in the throws of Christmas rush and season for at least a month! Anyone else? Along with the increase in orders, comes a lot more e-mails with the same questions, which I’m going to attempt to answer here and direct people to.
- When will you stop taking orders for Christmas?
I plan on keeping my shop open until 12 noon on Wednesday 16th December. I’m fairly confident that orders placed up to this point will arrive on time for Christmas, but of course, if you can, shop earlier to avoid the stress of wondering if your toy will arrive on time.
2. How can I place an order for delivery in Ireland if I live outside Ireland?
My website is set up to only dispatch orders to the 26 counties in the republic. Since it is a website package, it’s hard to change the format and one of the faults is that it presumes you have to have a billing address in the 26 counties if you want to buy from my shop. It forgets that people outside of Ireland might want to buy for relatives in Ireland. The only way around this is by putting an Irish billing address and it really will accept any address (even if it’s not linked with the billing address on the card)
3. Can I get toys delivered to Northern Ireland?
Yes, but again, you need to work around the website system which only has the 26 counties in the drop down address box. So, fill in your full address with the Northern Irish county in the first couple of address boxes, then randomly select an county and write a note to me at the checkout or send me an e-mail to tell me to delete the drop down county selected, when submitting the address to GLS.
4. What if I accidently selected ‘Collection from Newtownmountkennedy’ as my delivery option?
This happens regularly as the default delivery option is ‘Collection’, so if you miss this section at the checkout, you won’t be charged the delivery fee and your order will stay here until you collect it. I usually pick up on this and send an e-mail to you asking if you did it by accident and if you’d like to pay for delivery. I’ll send you one of two links to pay for delivery. If your order was over €35, you can pay the subsidised delivery of €2.50 here and if your order is less than €35, you can pay the lesser subsidised delivery of €5 here.
5. How long will it take before my order is dispatched?
I try to make sure that all orders get dispatched within 1 working day of arriving with me. In order for this to happen, it means I need to limit the number of orders that come in, as I work alone. On busy days, I close my shop between 12 midnight and 12 noon. When this happens, there is a banner up to notify you that the checkouts are closed so you can’t complete a purchase but you can still browse my website. There are two things that can stop your order from being dispatched the next day. The first is if you choose ‘collection’ by accident (so make sure you don’t!) and the second is if you don’t supply an eircode for delivery. In these cases, I have to contact you and wait for your reply which means your order can’t be dispatched.
6. How long does it take for the couriers to deliver orders?
I use GLS and I have to say, they are amazing. Despite the huge increase in orders during level 5 restrictions and shops being closed, the couriers were still making sure that most orders got delivered within 3 working days and a lot of orders still got delivered within 1 working day. If you haven’t received your order within 4 working days of placing it with me, please contact me immediately and I will look into it and see what the delay is.
7. What if my tracking says ‘Delivered’ and I haven’t received my order?
If this happens, contact me immediately. Unlike other years where we can see who signed for an order, GLS are using contactless delivery which means they aren’t asking for signatures. Depending on the courier, some will ask your name and put it into the system. You will get an email once your order is delivered. If you were home when it was apparently delivered, check outside your door or ask anyone else who was home if they received it. If the answer is no, then contact me immediately and I’ll arrange for the courier to call back to where they left the order to get it and bring it to the correct address. This really only works if I’m contacted within 24 hours of ‘Delivery’. After that, it becomes really hard for a driver to remember what house they might have left your order at.
8. What if my order arrives damaged or incomplete?
This rarely happens but at this time of year when I’m super busy and the couriers are rushed off their feet, it’s easy to make a mistake or drop a box. If this is the case, take a photo of the box/damage and send it to me by e-mail (Suzie@toysandgames.ie) and I’ll look after you.
9. What if I’m not sure my order went through?
If in doubt, send me an e-mail and ask. If your order has been processed, you will get an automated e-mail telling you what you have purchased. Within one working day, you will receive a second e-mail, this one is a personal one letting you know that your order is packed. GLS will follow up on this with an e-mail with a tracking code. If you don’t receive these, contact me and I’ll look into it for you.
10. Where can I collect the order from?
If you live near Newtownmountkennedy and want to collect it, there’s an option at the checkout to do this. Once I’ve packed your order (within one working day of receiving your order), I will e-mail you the collection address and we arrange a time that suits us both for you to collect it from me. Don’t try and collect your order before you receive an e-mail from me with the address and confirmation that your order is ready for collection, please.
I’d like to take this opportunity to thank you all for shopping with me and supporting my small business over the past 12 months.