• This lovely order went out last week. Djeco Duo 2-piece jigsaw puzzles, Djeco Edu'stick shape… https://t.co/YmpvL8ecqe

      Oct 22, 2017

Shipping and Returns

We are happy to be able to deliver our products within Ireland, north and south. I recognize that shipping charges are one of the things that put people off shopping online, and so I have decided to keep the shipping costs as low as possible. For orders over 15 euros, I will subsidise the delivery so that it’s just 2 euro – for many, that’s less than the bus fare to your nearest toy shop, or petrol/diesel to get there, never mind the cost of parking, the time taken to get to the shop and the hassle of transporting toys back home! For orders less than 15 euros, I will charge 5 euros delivery fee. And it’s free delivery for orders over 100 euros.

Orders are processed Monday to Friday before 12 noon for delivery within 24-48 hours. I use GLS to deliver orders. Our couriers do not deliver on Saturdays or Sundays, so orders placed after 12 noon on Friday, won’t be delivered until the following Monday or Tuesday. If the delivery address is unoccupied, the courier will call back later the same day or on the following day or will leave it with a neighbour. With this in mind, a business address is always preferable as a delivery address. A phone number for the delivery address/recipient is always necessary in the event that the courier needs to make contact. I do not send out tracking codes automatically, but if you wish to track your order or your order is taking longer than expected, please contact me and I will give you the tracking code so you can follow it/trace it online.

Unfortunately, I am not in a position to deliver outside of Ireland.

I have written a blog with some shipping queries that people have had. I hope this can help answer your delivery questions.

Returns

I would like all customers to be completely satisfied with products purchased from me. If this is not the case, please let me know by e-mail (Suzie@toysandgames.ie) or via the contact form on this website and I will send you instructions on how to return them.

Once you have recieved these instructions, please return your order to:

Toys and Games Ireland,

c/0 Rodney Evans Motors,

Farrinkelly,

Delgany,

Co.Wicklow.

Faulty Goods

I will refund the cost of the return postal costs on faulty items, along with the cost of the item and the original delivery charge, or replace the product. In the case of damaged goods, please send me photographic evidence of damage to outer packaging and the goods themselves within 5 days. Claims for damages cannot be entertained without this photographic evidence.

Please contact me before returning your goods.

Change of Mind

Should you change your mind in relation to a purchase, for whatever reason, I am happy to accept returns notified to me within 7 days of receipt. In the case that it’s just a matter of the purchaser changing their mind on the product, the returns are at the sender’s expense.  Items must be returned in saleable condition and in their original packaging. Once I have received the product, I will refund the purchase in the currency it was paid, less the delivery fee.