I regularly get questions regarding shipping/delivery, some of which aren’t answered in my Shipping and Delivery Policy, so I thought I’d address them here today.
Why hasn’t my order arrived within 24 hours?
- I use GLS to deliver my products to customers. They work Monday to Friday. If you place your order after 12 noon on Friday, it won’t be dispatched til Monday and delivered on Tuesday. Similarly, orders dispatched on Friday morning, won’t be delivered to you until Monday morning. To get your order within 24 hours, you need to place it early in the week.
- You weren’t home with GLS called with your order.
- Delivery information is missing.
What happens to my order if I’m not home when GLS call with it?
It appears to me that it depends on which GLS Courier is working in your area. Some will call you and make an alternative delivery arrangement. Others will automatically put your order back in their van and bring it again the following day and others, especially around Christmas time, will leave your order with a neighbour.
What delivery information do I need to put with my order?
GLS require that you put a recipient’s name, a postal address and a telephone number for the recipient. If your order is missing one of these, they will keep your order in their warehouse, contact me and I’ll contact you to get the missing information. This can delay your order being delivered by several days. It is for this reason, that I require an e-mail address. If your house is hard to find, make it easier for the courier by supplying me with your post code. Or, even easier, put a business address down for the delivery address. GLS do not ring or text before delivery.
Is it possible to track my order?
Yes, all the orders I dispatch have a tracking code on them. If you are concerned that your order hasn’t arrived, please e-mail me and ask me for your tracking code. Then, if you go to www.gls.ie and you put in your tracking code, details of your order will come in. This is especially useful if a neighbour has taken in your order, as their name will appear as the person who has signed for it.
What happens if my order goes missing?
There are two ways that your order could go missing:
- I accidentally miss it in my inbox and don’t dispatch it.
- GLS accidently lose it.
The only ways I can find out that you haven’t received your order is if you contact me or GLS contacts me. Either way I will do my best to either trace your order, resend it or refund you.
Can I order from abroad for delivery in Ireland?
Yes, I have lots of customers who live abroad but buy for family and friends in Ireland. After all, my delivery would work out cheaper for them than posting a gift from abroad and will get to them much quicker. It’s for this reason that I offer to gift wrap larger items for free. (I won’t gift wrap pocket money toys individually) If you are buying from abroad and you want a personal message written with the order, please state it in the comments box and I’ll hand write it with your order. Also, if you’d prefer for a receipt not to be included in your order, state this too. Finally, make sure that the telephone number you provide is for the recipient (or someone in that home) and not your own foreign number. If the order doesn’t have an Irish telephone number, I will hold onto it and contact you for one. This can delay delivery.
Do you deliver outside of Ireland?
Generally speaking, no. However, if you really want something from my site and you need it delivered outside of Ireland, please contact me and I’ll find out how much it would cost to deliver using An Post. This can be more expensive and delivery will take longer this way. Also, unless you are prepared to pay extra for tracking and insurance, this won’t be provided.
Can I collect my order from you?
Yes, my business is a home business based in Newtownmountkennedy in Co.Wicklow and I work it around my family. If you wish to collect your order from my home, please send me an e-mail (Suzie@toysandgames.ie). If you give me some options of when would suit you to collect, I will reply confirming one of your times (if possible) and also giving you a coupon code to use, so you don’t have to pay for delivery of your order.
I hope these answers provide reassurance to you.